Establish Metrics and Kpis

Additionally, Collaboration Between Different Teams and Departments Should Be Encouraged to Ensure That Digital Transformation Encompasses All Aspects of the Organization and is Not Limited to a Single Area. – Data and Analytics : Data Collection, Analysis and Interpretation Are Essential for Making Informed, Evidence-based Decisions. Data Analytics Helps Identify Trends and Opportunities. In This Process, the Security of Data and Digital Infrastructure Must Be Sought and Guaranteed. Therefore, Cybersecurity is Essential to Maintain the Trust of Customers and Partners. – Customer Experience : Digital Transformation Seeks to Improve the Experience.

That Customers Have When Interacting With the Organization. This Means Offering Personalized Services, Multiple Communication Channels and a UK Mobile Database Seamless and Consistent Experience Across All Touchpoints. This is Where Automation Processes Come in With Bots or Robots That Facilitate and Improve Customer Service. – Measurement and Evaluation (Key Performance Indicators) to Measure the Progress and Impact of the Digital Transformation. This Helps Identify Areas for Improvement and.





Adjust the Strategy if Necessary. Digitalization and Transformation: Similarities and Differences Although the Terms Digital Transformation and Digitalization Tend to Be Related, They Are Different Concepts in the Business Context. Having a Machine to Scan Paper Documents and Convert Them Into Pdf is Not the Same as Creating Software That Allows You to Manage Documents in the Cloud . So, the Concept of Digitization Refers to the Process of Converting Information Into Digital Format, That is, Transforming Data, Documents and Processes That Were Previously Analog Into Accessible and Manageable Digital Formats.